FAQs

Frequently Asked Questions 

 

Is Knotty Origami Hand-Crafted?

 

Here, you'll find unique wearable art and beautiful decor that are always proudly crafted by hand.  The company was born out of a desire to merge contemporary design with ancient artisanal traditions.   Everything you see on The Knotty Origami Website is knotted or folded by hand which means that each piece will be distinctly different.  Some items, particularly in the Eclectic Assembly Collection, are  designed and assembled by hand, and bring together hardware and accessories from various sources.  For instance, some designs may feature jewelry components from Industrial Chic, Vintaj, or other Found Object Metal Wares that we can re-use to give new form or function (like the innards of an old watch that help make interesting steampunk-style designs).

 

Where Does Knotty Origami Donate Proceeds To Non-Profits, And How Much Of My Purchase Is Donated?

 

and we are also passionate about giving back, which is why Knotty Origami is committed to donating 5% of all proceeds to a non-profit benefitting at-risk youth education.  (Learn More About How You Can Help Nominate This Year's Non-Profit Proceed Recipient  For Tax Year 2014 HERE).

 

Does Knotty Origami Take Custom Orders? 

 

Knotty Origami is not, generally, a Custom-Order business, but we DO listen to customer requests and demand.  

When we produce new inventory, we'll always strive to bring the items that are most highly requested!  

We DO take selective, custom orders for large-scale origami products (such as the Knotty Origami Kusudama Wedding Bouquet) but require a minimum of 8 weeks from the date of order to allow for delivery.  You will see a note in the product description for the items in The Knotty Origami Store that can be custom ordered.  

If you would like to custom order an item that is not currently in the inventory, we encourage you to send a message to info@knotty-origami.com with your request, and we will add it to  Requests For Production.  The top items in demand, each month, will determine production.  So, please, let us know what items you are most interested in seeing.  You'll be able to keep up with the exciting updates as new products are added by following Knotty Origami on Our Social Media Platforms where news and promotions will be published!

 
There's Something I Don't Like About My Purchase, What Do I Do?

 

We're committed to crafting quality products and stand behind what we make.  If you purchase a Knotty Origami product, we'd love to hear about your experience, good or bad.  You can send feedback to us at info@knotty-origami.com.  We want you to be thrilled with your purchase.  

Everything you see on The Knotty Origami Website is knotted or folded by hand which means that each piece will be distinctly different. note that we love to work with natural fibers and seek to use materials that are dyed, made, or formed by other crafters and artisans whenever possible. Slight variations in color or tint may result from the variable nature of using items that are not pre-fabricated, in these instances but we make every effort to portray items in descriptions and photos as accurately as possible.

If there is a deficiency with the product, we definitely want to hear about it.  Please contact us at info@knottyorigami.com to open a dialogue.  You can also read more about our Returns & Shipping Policy HERE.   

 

What About My Privacy And Information?

 

Knotty Origami (TM) operates its store on a Shopify.com platform.  Knotty Origami (TM) does not sell or give away any information you provide to the company.  You can read about the store's Terms Of Use HERE and Privacy Statement HERE.

 

I Love My Knotty Origami Purchase, How Can I Provide A Testimonial?

 

We are ecstatic to hear from happy customers and would love to hear or read your testimonial!  Please send your feedback to info@knottyorigami.com and feel free to include a photo of you wearing or using the item and a note that you give your consent to having the photo and/or testimonial shared publicly on the Knotty Origami Website and associated platforms.  

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